Genjutsu AI
Contact Genjutsu AI
Help with generations, credits, billing and partnerships
We usually reply within 1 business day.
Tell us what you were trying to do and include a task or order ID if relevant. Do not send passwords or payment card details.
What can we help with?
Product support
Failed or unexpected results, upload problems, or anything in the studio that isn’t working.
Include the task ID, the quality tier and the video length.
Billing & credits
Charges, plans, refunds and your credit balance.
Include your order ID and the email on your account.
Partnerships
Collaborations, API access, and work with creators or agencies.
Include your company or a link, and what you have in mind.
Before you write
Frequently asked questions
How are credits charged?
Each generation uses credits. The amount depends on the quality tier you choose (Lite, Standard or Pro) and on the length of your video, and the studio shows the required credits before you start. Credits are deducted when the generation starts. Subscription credits are issued monthly and expire 30 days after each allocation; one-time credit packs stay valid for 3,650 days.
Do I get my credits back if a generation fails?
Yes. If a generation fails, the credits deducted for it are returned to your balance automatically. In rare cases the return needs a manual check; if your balance doesn’t look right, email us with the task ID.
What do new users get for free?
Eligible new users can receive trial credits after verifying their email. The amount depends on eligibility, and trial credits expire 1 day after they are granted. Your account shows your balance and when credits expire.
How do I request a refund?
You can request a refund within 10 days of purchase if you have used less than 20% of the credits covered by that purchase (for annual plans, the first month’s credits). Email hi@genjutsu.im with your account email, the reason and your order number; we review requests within 5 business days. See the Refund Policy for the full terms.
How do I delete my account?
Account deletion isn’t available in your settings. Email hi@genjutsu.im from the email address on your account and ask us to delete it. We may need to verify that the account is yours first.