Refund Policy
Refund policy for purchases made through the Genjutsu AI video generator
2026/10/19
Introduction
Thank you for choosing Genjutsu AI (also referred to as "Company", "We", "Us", or "Our")!
We hope you are satisfied with your purchase. If you are not satisfied, we offer the following refund policy:
Refund Request Period
Customers can request a refund within 10 days of purchase.
Eligibility Conditions
To be eligible for a refund, the following conditions must be met:
- Credit usage must be below 20% of the applicable allocation: the credits allocated for the first month of the annual subscription covered by your refund request, or the credits allocated to the purchase covered by your refund request for monthly subscriptions and one-time purchases. For annual subscriptions, the full year’s credits are not used to calculate this percentage.
- Refund requests should be sent via email to hi@genjutsu.im
- Please provide your email address and the reason for the refund request
- Include your order number or transaction ID for faster processing
Refund Processing
- Upon receiving the refund request, we will review it within 5 business days
- Refunds will be processed through the original payment method
- You will receive a confirmation email once the refund has been approved
- Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider
Non-Refundable Items
The following purchases are not eligible for refunds:
- Credit purchases or subscriptions where 20% or more of the applicable credit allocation defined under Eligibility Conditions has been used. For annual subscriptions, this means 20% or more of the first month’s credit allocation
- Custom enterprise plans (contact us to discuss alternative solutions)
- Promotional or discounted purchases explicitly marked as non-refundable
Subscription Cancellations
- You may cancel your subscription at any time
- Cancellations will take effect at the end of the current billing period
- No refunds will be issued for partial billing periods
- You will retain access to the service until the end of your paid period
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us at hi@genjutsu.im.